Telephony history

The page Telephony→History shows all the calls done by the Comms Mundi telephony module. It can be used also as debug, since it shows all the steps done by a call.

In Comms Mundi there is a limitation on the number of rows store internally, to avoid this limit, you can export the telephony call logs to an external database or to an CSV file.

In the page Telephony→History, at the bottom of the page by pressing in the csv icon the system will prompt you a menu to download the csv file.
You can select the columns to export. In order to select the variables to export do:

• Click on the icon in the left of text Export
• to add a new column, click on the add button. Set the column name and variable field to export.
• to delete a column, click on the delete button

This action can take a while according to the size of calls to export.

In the page Telephony→History [CDR Backend] you can export call logs automatically to a remote database using a ODBC connector.

To configure the export do:

• check Enable CDR backend
• Set the variables to export
  • to add a new column, click on the add button. Set the column name and variable field to export.
  • to delete a column, click on the delete button
• set the ODBC connector
• set the table
  • by pressing create table will create the table on the remote database
• click update

The export is done at the same time as the CDR. If there is a problem connecting to the ODBC (connection lost, table doesn't exist, other…) the cdr entries won't be exported.