Telephony: Call Center

You will need to create a rule on the dialplan so the agents will have access to the callcenter.

• Name: Callcenter_test
• Conditions: x - Custom; x - Destination number; x - Expression: ^343$
• Action: x - Custom: Callcenter; Type: x - Dial / Agent login/logout / Agent pause/unpause
• Click on Add

• Owner: commsmundi.com
• Name: Call_Center_test
• Default queue: default
• Context: outgoing
• Timeout: 15 seconds
• Click on Add

• Name: Test_inbound_queue
• Parameters: Weight: 5; Strategy: Ring all agents
• Click on Add

• Name: Test_outbound_queue
• Weigth: 5
• Strategy: Ring all agents
• Context: outgoing
• Timeout: 60
• Launch action: x - On ringing
• Click on Add

You can create Dynamic or Static agents, you can create an agent from a domain account too.

• Name: 100
• Type: x - Dynamic; Login: 100; Password: 1234
• Queue: Default x - Associate priority: 0
• Click on Add

• Name: 200
• Type: x - Static; Destination: acc1@outgoing
• Queue: Default x - Associate priority: 0
• Click on Add

• Name: Acc1
• Type: x - Account; acc1@commsmundi.com
• Queue: Default x - Associate priority: 0
• Click on Add