Telephony: Call Center

Call Center

  • Owner: commsmundi.com
  • Name: Call_Center_test
  • Default queue: default
  • Context: outgoing
  • Timeout: 15 seconds
  • Click on Add

Inbound queues

  • Name: Test_inbound_queue
  • Parameters: Weight: 5; Strategy: Ring all agents
  • Click on Add

Outbound queues

  • Name: Test_outbound_queue
  • Weigth: 5
  • Strategy: Ring all agents
  • Context: outgoing
  • Timeout: 60
  • Launch action: x - On ringing
  • Click on Add

Agents

You can create Dynamic or Static agents, you can create an agent from a domain account too.

Dinamic

  • Name: 100
  • Type: x - Dynamic; Login: 100; Password: 1234
  • Queue: Default x - Associate priority: 0
  • Click on Add

Static

  • Name: 200
  • Type: x - Static; Destination: acc1@outgoing
  • Queue: Default x - Associate priority: 0
  • Click on Add

Account

  • Name: Acc1
  • Type: x - Account; acc1@commsmundi.com
  • Queue: Default x - Associate priority: 0
  • Click on Add
/home/www/wiki/data/pages/configuration/telephony/callcenter.txt · Last modified: 2019/05/27 12:03 by jgil
 
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