http://wiki.commsmundi.com/ 2026-05-10T13:39:19+00:00 http://wiki.commsmundi.com/ http://wiki.commsmundi.com/lib/tpl/commsmundi/images/favicon.ico text/html 2024-06-21T07:47:26+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/billing?rev=1718956046&do=diff Telephony Billing It is possible to apply rates to call and set a billing credit limit. The credit units are calculated in real time. The dialplan rule can control the action to execute when billing credit limit is reached or no credit is available. text/html 2019-05-27T10:03:44+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/callcenter?rev=1558951424&do=diff Telephony: Call Center Call Center * Owner: commsmundi.com * Name: Call_Center_test * Default queue: default * Context: outgoing * Timeout: 15 seconds * Click on Add Inbound queues * Name: Test_inbound_queue * Parameters: Weight: 5; Strategy: Ring all agents text/html 2025-03-07T17:21:26+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/chat?rev=1741368086&do=diff Conditions and Destination Variables To create conditions you can use regular expressions to match the value in the variable field. The following expressions can be used: \d => 1 digit (0-9) \d* => 0 or more digits \d+ => 1 or more digits \d{3} => exactly 3 digits [0-9] => any digit (1 digit only) [1-3] => a digit between 1 and 3 (1 digit only) [13] => digit is 1 or 3 (1 digit only) [134-7] => digit is 1, 3, 4, 5, 6 or 7 (1 digit only) ^123 => the value starts by … text/html 2021-06-21T12:03:33+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/commdesk?rev=1624277013&do=diff CommDesk CM Configuring JSON RPC profile To enable JOSN RPC protocol and add a new profile got go to the page Telephony -> General [JSON-RPC] : To add a new profile : * In the profiles table (where the configured profiles are listed), click Add text/html 2012-02-23T18:43:11+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/custom_sounds?rev=1330022591&do=diff Telephony custom sounds Comms Mundi(tm) uses a central library where you can organize all your audio files. Upload a new audio file To add upload a new audio file go to the page Telephony -> Sounds: * In the sound files table (where the files are listed), click text/html 2024-03-21T09:25:06+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/devices?rev=1711013106&do=diff Devices Alcatel Alcatel OmniPCX General Compatible 7 Recommended 5 Basic Account Configuration SIP Configuration can be found under the OMC / Domain / Dial plan / Route automatic selecction / Gateway Parameters. Basic Parameters Password Account Password text/html 2025-06-18T14:25:52+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/dialplan?rev=1750256752&do=diff Telephony: Dialplan Conditions and Destination Variables To create conditions you can use regular expressions to match the value in the variable field. The following expressions can be used: \d => 1 digit (0-9) \d* => 0 or more digits \d+ => 1 or more digits \d{3} => exactly 3 digits [0-9] => any digit (1 digit only) [1-3] => a digit between 1 and 3 (1 digit only) [13] => digit is 1 or 3 (1 digit only) [134-7] => digit is 1, 3, 4, 5, 6 or 7 (1 digit only) ^123 =>… text/html 2025-01-13T17:22:32+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/examples?rev=1736788952&do=diff ODBC Example 1 Commdesk and changes datas * The first, we will go to Services -> MySQL and in the MySQL DataBases we will go to do click in Add. We will configure the parameters the next way: * Name: [example] * SQL: Execute * SQL Editor: text/html 2022-12-13T09:35:59+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/history?rev=1670924159&do=diff Telephony history The page Telephony->History shows all the calls done by the Comms Mundi telephony module. It can be used also as debug, since it shows all the steps done by a call. :!: In Comms Mundi there is a limitation on the number of rows store internally, to avoid this limit, you can export the telephony call logs to an external database or to an CSV file. text/html 2013-11-26T12:47:59+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/ivr?rev=1385470079&do=diff IVR Interactive voice response (IVR) is an automatic system that allows the user to interact trough the telephone key pad (DMTF tones). Into the Comms Mundi(tm) you can add as many menus as you want. The IVR menus can be part of another menu as an option to create hierarchical menus. text/html 2019-05-23T15:50:46+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/lcr?rev=1558626646&do=diff Create 2 context on dialplan 2 context or more, depending how many operators you have. * Owner: commsmundi.com * Name: Context1 * Description: Context for LCR * Click on Add Create a rule on dialplan for LCR Create this rule in the context text/html 2019-04-08T11:48:22+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/problems?rev=1554724102&do=diff PROBLEMS Problem SIP 1, there is not audio behind NAT This is a common mistake on VoIP calls. It happens when the RTP protocol is not sent to the public IP of the phone. As you can see in the image there is a private IP in the invite of the stream, it will communicate with the private IP but the phone is behind NAT so it is not possible for it: text/html 2013-07-26T08:13:39+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/quick_start?rev=1374826419&do=diff Telephony: Quick Start This is a quick start guide intended to help configuring Comms Mundi(tm) Telephony for the first time. For advanced configurations, please refer to the reference manual, or ask us at <support@wirelessmundi.com>. Call flow A new call can be generated from an account, from a TDM or VoIP line or directly from an internal application. The call flow is the following: text/html 2016-01-26T17:46:58+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/softphones?rev=1453830418&do=diff Telephony: Softphones This is a guide intended to help configuring softphones with Comms Mundi(tm) Telephony module. If you have questions ask us at <support@wirelessmundi.com>. Windows Bria General Compatible 10 Recommended 9 User Interface: Basic Configuration SIP Configuration can be found under the text/html 2022-11-25T17:21:29+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/speech_text?rev=1669396889&do=diff Telephony: Speech <> Text Azure * Azure subscription - Create one for free (<https://azure.microsoft.com/free/cognitive-services>) * Create a Speech resource (<https://portal.azure.com/#create/Microsoft.CognitiveServicesSpeechServices>) in the Azure portal. * Get the resource key and region. After your Speech resource is deployed, select Go to resource to view and manage keys. For more information about Cognitive Services resources, see Get the keys for your resource. text/html 2015-01-29T09:57:06+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/telephones?rev=1422525426&do=diff Aastra Aastra 51i, 55i, 6730i, 6731i, 6737i General Compatible 10 Recommended 8 Welcome page: Basic Account Configuration SIP Configuration can be found under the Global SIP menu. Basic Parameters Phone Number Account Name (ex: 100) Authentication Name text/html 2020-03-12T12:03:24+00:00 Anonymous (anonymous@undisclosed.example.com) http://wiki.commsmundi.com/configuration/telephony/webphone?rev=1584014604&do=diff Webphone CM app phone This application (app) is available in the CM user interface. First you have to enable a JSON RPC profile and have an directory account with app phone and telephony endpoint with JSON RPC enable to use it. :!: You must enable SSL support in frontend page for