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--- configuration:telephony:problems [2019/04/08 13:18] – jgil
+++ configuration:telephony:problems [2019/04/08 13:48] – [Problem SIP 3, call behind NAT does not arrive] jgil
@@ Line 26: / Line 26: @@
 {{:configuration:telephony:problem_hangup_1.png|}}
+{{:configuration:telephony:problem_calls_2.png|}}
 **Solution:** check if any NAT Traversal service is activated, if not, do it. When you finish the NAT Traversal Configuration INVITE packet may content the public IP so BYE packet will arrive to the agent:
@@ Line 40: / Line 43: @@
 {{:configuration:telephony:problem_calls_2.png|}}
-**Solution:** Maybe this problem is inflicted because of the NAT Traversal is not configured yet. It is simple, the only thing you need to do is to configure a NAT Traversal service as STUN is. As you can see, when you configure it, the agent will send his public IP on the INVITE packet:
+**Solution:** Maybe this problem is inflicted because of the NAT Traversal is not configured yet. It is simple, the only thing you need to do is to configure a NAT Traversal service as STUN is. As you can see, when you configure it, the agent will send his public IP on the INVITE :
 {{:configuration:telephony:solution_calls_1.png|}}
 {{:configuration:telephony:solution_calls_2.png|}}