Differences

This shows you the differences between two versions of the page.

--- configuration:telephony:ivr [2012/02/23 19:16] – admin
+++ configuration:telephony:ivr [2013/11/26 13:47] (current) – [Add actions to the menu] admin
@@ Line 7: / Line 7: @@
 To add a new menu go to the page Telephony -> IVR:
-:!: Before adding a IVR menu you must upload or add a new sound to be used in this menu.
+:!: Before adding a IVR menu you must upload or add a new sound to be used in this menu ([[configuration:telephony:custom_sounds|Telephony custom sounds]]).
@@ Line 25: / Line 25: @@
   - Select the IVR where you want to add the new action or actions by clicking in the folder icon, near its name in the IVR table.
   - In the IVR Actions table (where the configured IVR actions are listed), click __Add__
-  - Set the value for the **Digits**, //1//
+Example of some actions that you can add:
-  - Set the value for the **Priority**, //last//
+    * __Action1: Press 1 to play the tetris tone stream__
-  - Set the **Action** for the ivr menu, choose:
+      - Set the value for the **Digits**, //1//
-    * //Custom//
+      - Set the value for the **Priority**, //last//
-    * //Playback//
+      - Set the **Action** for the ivr menu, choose:
-    * **Destination**: //Tone stream: tetris//. It will reproduce the  tetris sound when the user press the digit 1.
+        * //Custom//
-  - Click __Add__
+        * //Playback//
+        * **Destination**: //Tone stream: tetris//.
+      - Click __Add__
+    * __Action2: dial a local extension__
+      - Set the value for the **Digits**, //\d{4}//
+      - Set the value for the **Priority**, //last//
+      - Set the **Action** for the ivr menu, choose:
+        * //Custom//
+        * //Bridge local//
+        * **Destination**: //Type//: x account; //Domain//: commsmundi.com; //number//: ${ivr_digits}
+      - Click __Add__
-To add another action repeat the steps 2 to 6,
+:!: You can use special digits **//timeout//** or **//invalid//** to execute action when the IVR returns timeout or returns invalid action.
 ===== Using the IVR menu in the Diaplan =====