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| configuration:telephony:callcenter [2019/05/27 12:01] – [Agents] jgil | configuration:telephony:callcenter [2019/05/27 12:03] (current) – [Dialplan] jgil | ||
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| ======Telephony: | ======Telephony: | ||
| - | =====Dialplan===== | ||
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| - | You will need to create a rule on the dialplan so the agents will have access to the callcenter. | ||
| - | |||
| - | * Name: Callcenter_test | ||
| - | * Conditions: x - Custom; x - Destination number; x - Expression: ^343$ | ||
| - | * Action: x - Custom: Callcenter; Type: x - Dial / Agent login/ | ||
| - | * Click on __Add__ | ||
| - | |||
| - | =====Call Center===== | ||
| ====Call Center==== | ====Call Center==== | ||